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Manage My Account

This section of our website helps you manage the administration of your AnswerLine Investor ID. 
 
 

Password reset

Using your investor ID and your security word, you can reset your password online.

 

You can also reset your password by calling 1-877-795-2729 or 416-643-5010 between 8:30 a.m. and 6:30 p.m. ET, Monday to Friday. If you call outside business hours, please leave a message and a representative will return your call the following business day.

Forgot your Investor ID or security word?

If you forget your Investor ID or security word, please contact us at 1-877-795-2729 or 416-643-5010 between 8:30 a.m. and 6:30 p.m. ET, Monday to Friday. If you call outside business hours, please leave a message and a representative will return your call the following business day.
 

AnswerLine™ information change form

To change the e-mail address we have on file for AnswerLine, suspend access to your accounts while you are away, or to remove access completely for an account with zero balance, please complete and return the AnswerLine information change form.

 

AnswerLine additional account access form

You can add accounts to your AnswerLine ID when you are signed on to AnswerLine, or you may add accounts by completing and returning the AnswerLine additional account access form.

 

Please address all written correspondence to:

CIBC Mellon Trust Company
P.O. Box 700, Station B
Montréal QC H3B 3K3
CANADA

 

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