I want to reduce my shareholder servicing costs

CIBC Mellon offers a variety of products and services that can assist you to lower your shareholder servicing costs:

• AnswerLine - a secure website that provides shareholders with access to their account profile and holdings.
• Costs are reduced through online self-service, which is less expensive than telephone or written shareholder support.
• Promoting AnswerLine services and benefits to your shareholders can secure a higher use rate, further reducing your servicing expenses.

• eDistribution - an online subscription service that enables shareholders to select the shareholder materials they need, through electronic distribution.
• Significant cost savings can be realized through the reduction of printing and mailing costs for shareholder materials.

• Supplemental mailing lists - leverage National Instrument 51-102 and send financial statements to shareholders on an as requested basis. 
• Our average response rate is two percent, which means you could dramatically reduce postage and document printing costs.

• Generic certificates - approved by the Securities Transfer Association of Canada, these certificates are a lower-cost alternative to steel-engraved certificates.
• Issuers pay only for the quantity used.
• No waste or destruction costs for obsolete certificates.
• Changes can be made quickly.
• High-tech design makes the certificate more difficult to counterfeit.

• Direct deposit of dividends - electronic funds transfer into the shareholder’s bank account.
• Reduces postage, printing and administrative costs associated with quarterly dividend payments.

• Investor-paid dividend reinvestment - a dividend reinvestment plan (DRIP) where the transaction costs, all or in part, are absorbed by the participating investor.
• Participating investors enjoy all of the benefits of a traditional DRIP while only paying a nominal fee for reinvestment and optional cash purchases.
• Investor paid fees are deducted at source to reduce administration costs and investor inconvenience.
• You reap the benefits of offering DRIP participation to your investors without incurring the ongoing transaction costs normally associated with plan administration.
  
• Small shareholder programs - an odd-lot program that enables shareholders of less than a board lot to sell their small position without brokerage commissions, which can reduce the value of selling their investment. 
• Give small shareholders an economical way to either sell their small position or buy up to a board lot.
• You reduce the number of small accounts you service.

• Leverage information on www.cibcmellon.com - Instructions and forms provide shareholders with information and assistance whenever it is needed.

• Promoting our website as a resource to shareholders can help reduce costly reject processing expenses.