Retiree Centre

Important Notices

Important Message Regarding Duplicate Tax Slips in MyCRA

Please be advised that there is a known issue impacting some individuals whose pension payments are administered by CIBC Mellon for the 2024 taxation year.

During the file submission process, Canada Revenue Agency’s system uploaded duplicate tax slips, causing some plan members to see duplicate information in their MyCRA account. We are working with CRA to cancel the duplicated information.

In the meantime, if you wish to file your tax return you should confirm that the tax slip you are seeing is in fact a duplicate tax slip by doing the following:

• Review each box and field on the two tax slips to ensure they are exactly the same.
• Ensure the tax slips you are seeing do not say CANCELLED or AMENDED. You do not want to delete these as they should be used for tax reporting purposes.

We apologize for any inconvenience this has caused you. Please know we are working with CRA to resolve this issue as quickly as possible.

Important Message Regarding Delays with CRA Tax Slip Information

Please be advised there is a known issue with the Canada Revenue Agency (CRA) loading tax slips information to My Account. CIBC Mellon submitted the electronic tax slips information to the CRA in February, however, the CRA is continuing to upload a backlog of employer files to their system.

The CRA has posted a notice in their Personal Income Tax section, granting relief for late filing penalties on information returns such as T4 and T4A. For more details, visit the CRA website under “Update on the filing of information returns.”

In the meantime, you can complete your tax return using the hard copy of your slips by manually inputting the information into tax software.

Please note the 2024 tax slips were mailed out mid-February. If you require duplicate tax slips, please fill out the form to request your address update or request a duplicate tax slip.

Please continue to monitor the CRA website for additional information on the delays being updated to My Account.

Office Closure Notification

CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Friday, April 18, 2025, for Good Friday, returning on Monday April 21, 2025 at 8:30 a.m. local time.

Protect Yourself Against Identity Theft

Please be aware that some of our clients’ pension plan members have received calls from people claiming to be from CIBC Mellon asking to validate their direct deposit information for their pension payments.

If plan members initiate a change in banking information, CIBC Mellon may call the member to validate the change.

If you receive a call from someone claiming to be from CIBC Mellon and you did not initiate a bank account change or any other change, it is likely a phishing scam.

We encourage you to err on the side of caution. If you feel the call is suspicious in any way, simply hang up and call us back at 1-800-565-0479 or 1-519-873-2218.

In this section, you can:

• Submit a change of address form if your address has changed or is going to change soon.
• Complete a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
• Read frequently asked questions if you have questions or require assistance.
• Contact us online for assistance if you have additional questions.