CIBC Mellon Statement on Resilience through the COVID-19 Pandemic

April 2022

CIBC Mellon continues to monitor the COVID-19 situation carefully and coordinate its planning and response based on established continuity and pandemic plans, guidance provided by respected health organizations – including Health Canada and the World Health Organization – and medical advisors, and in alignment with various government restrictions.

The company is taking measures to protect the health and safety of employees, clients and its other stakeholders. CIBC Mellon continues to maintain resilient service continuity, deliver on its client commitments and support its engaged workforce.

Effective April 2022, based on guidance from government and health authorities in Canada, we have further reduced our pandemic-related restrictions within our offices. In accordance with CIBC Mellon’s Business Continuity, Human Resources and Enterprise Security programs, the following protocols are now in place:

• All employees are welcome to return to the office if they choose.
• Masking and physical distancing are optional within CIBC Mellon’s office space.
• All capacity limits within our office space are lifted.
• CIBC Mellon’s vaccination policy, initially implemented on October 1, 2021, is suspended.
• Daily self-health assessment screening is no longer required.
• CIBC Mellon’s offices are open to visitors.
• Business travel is allowed, but requires heightened approval.

To protect the health and safety of our employees and guests to our office space, and to maintain services for our clients:

• We continue to execute on our existing business continuity preparedness program, including regular checkpoints with Corporate Security, Business Continuity Management, Human Resources and Corporate Communications.
• Our team continues to assess, provide updates, and execute coordinated response/escalation when needed to mitigate risk and minimize disruption.
• We have engaged our employees to help mitigate exposure risk, including providing educational and awareness materials to support heightened vigilance and hygiene best practices.
• We continue to encourage clients to leverage electronic service options.
• The majority of our team continues to work remotely, but have the option to work in the office.
• We are maintaining our pandemic-level cleaning protocols and services.
• Anyone who shows symptoms of COVID-19 or any other illness is strongly encouraged to stay home.
• We continue to monitor the situation, in particular the information provided by public health agencies.
• We continue to maintain open lines of communication with our employees, clients, vendors and other stakeholders to work through these challenging times together.

CIBC Mellon is committed to sustaining resilient capabilities designed to maintain or quickly resume operations in the face of business disruptions. Our recovery plans support business continuity and delivery of products and services to our clients during the period of any outage or disruption.

We encourage all our stakeholders to consider their own preparation and risk mitigation efforts, even as COVID-19 restrictions ease. We will continue to monitor the situation closely and will provide updates as appropriate. Please contact your relationship executive if you have additional questions regarding CIBC Mellon’s preparedness efforts.