Retiree Centre

Important Notices

Tax Updates Effective January 2025

You may notice a change to your net payment due to the recent Federal and Provincial tax changes.

CIBC Mellon has implemented these changes effective January 13, 2025, therefore any payments made after this date may have a slight change.

If you have any questions regarding the new tax rates, you can call Canada Revenue Agency toll free at their general inquiry number 1-800-959-8281 or visit their website at www.cra-arc.gc.ca.

Please note the 2024 tax slips will be mailed out mid-to-late February.

Office Closure Notification

CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Monday, February 17, 2025, for Family Day returning on Tuesday, February 18, 2025 at 8:30 a.m. local time.

Protect Yourself Against Identity Theft

Please be aware that some of our clients’ pension plan members have received calls from people claiming to be from CIBC Mellon asking to validate their direct deposit information for their pension payments.

If plan members initiate a change in banking information, CIBC Mellon may call the member to validate the change.

If you receive a call from someone claiming to be from CIBC Mellon and you did not initiate a bank account change or any other change, it is likely a phishing scam.

We encourage you to err on the side of caution. If you feel the call is suspicious in any way, simply hang up and call us back at 1-800-565-0479 or 1-519-873-2218.

In this section, you can:

• Submit a change of address form if your address has changed or is going to change soon.
• Complete a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
• Read frequently asked questions if you have questions or require assistance.
• Contact us online for assistance if you have additional questions.