Frequently Asked Questions

Retiree Assistance Frequently Asked Questions 

How do I request a duplicate tax slip?

If you need a tax slip for the current tax year or a prior year, please submit your request online through our retiree assistance inquiry form or you can phone our office and we will issue you a duplicate tax slip.

Back to top

 

 

How do I change my address?

Please notify us as soon as possible if you are moving or have moved, by completing the online address change form, or contact us by phone to update your address.

Back to top

 

 

How do I deposit my pension payments directly into my Canadian bank account or make a change to my current banking information?

For your protection, we require banking information changes in writing.


Please complete and sign an online direct deposit request form, attach a void cheque and mail the information to our office.

Please note that we require 10 business days before your next payment date to process the changes.

Back to top

 

 

Can you deposit my monthly payment into an international bank account?

Please contact us by phone or mail for information on depositing your payment to an international bank account.

Back to top

 

Why has my net payment amount changed?

The change notification area on your cheque stub or your direct deposit statement will provide you with an explanation of any changes in your payment amount.

Twice a year (after January 1 and July 1), you may experience changes in the amount of tax withheld from your pension payment.  Any such adjustment would be made in accordance with federal or provincial budget requirements.

If you have questions, please contact us online or by phone or mail.

Back to top

 

 

How do you calculate the amount of tax withheld from my pension payment?

Similar to the tax withheld from salary payments, we consider:

  • Gross amount
  • Taxable benefits
  • Federal and provincial exemption amounts
  • Federal and provincial tax rates

We use Canada Revenue Agency (CRA) formulas to determine the resulting tax amount.  For more information on the formulas used, please visit the CRA website.

Back to top

 

 

How can I change the amount of income tax withheld from my pension payment?

To increase the amount of federal tax withheld from your pension payment you can contact us by phone, or complete the appropriate section on the back of the TD1 form, sign it and mail it to our office. If you are a Quebec resident and wish to increase the amount of provincial tax withheld, please complete the TP1017 form, sign it and mail it to our office.

You may be eligible for additional tax credits, which could reduce the amount of tax withheld from your pension payment. Complete one of the following forms and mail it to our office.

These forms are also available from your local tax office.

If you are a resident of Canada, complete a TD1 form for federal tax and the appropriate provincial/territorial form. Quebec residents should also complete form TP1015 in addition to the federal TD1. If you reside outside of Canada, complete an NR5 form.

These forms are also available from your local tax office.

Back to top

When will I receive my pension payment if it is issued by cheque?

CIBC Mellon mails cheques at least four business days prior to the payment date so that you receive your cheque on or before the payment date.  Please contact us online or by phone or mail if your payment is late.

Back to top

 

 

I receive my pension payment by direct deposit. When will funds appear in my bank account if the payment date falls on a weekend or holiday?

Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution.  Please contact your financial institution to confirm the timing of direct deposits on non-business days.

Back to top

 

 

What should I do if I did not receive my pension payment this month?

If you did not receive your pension payment, please contact us online, or by phone or mail and a benefits administrator will assist you.

Back to top

 

 

How can I request a replacement cheque?

If you need to replace a cheque, please complete our online retiree assistance inquiry form and we will respond to your query by the end of the next business day.   Alternatively you can phone or mail us and a benefits administrator will assist you.

Back to top

 

 

What are the benefits of having my pension payment deposited directly to my bank account instead of receiving a cheque in the mail?

Direct deposit saves you a trip to the bank and ensures your payment is deposited on the payment date. It also avoids delays in receiving your payment during peak mailing periods (e.g. holidays, tax season), and ensures the security of your payment.

If you would like to have your payment deposited directly to your bank account, please complete the direct deposit request form and mail it to us.

Back to top

 

 

I have power of attorney for someone receiving a pension payment. Does CIBC Mellon need anything from me?

If you have power of attorney for a pensioner who receives benefit payments from us, we must be advised.  Please contact us online, or by phone or mail for more information.

Back to top

 

 

How do I report a death of a family member or friend who receives a pension payment from CIBC Mellon?

If someone you know has passed away and is receiving a payment from CIBC Mellon, please contact us online, or by phone or mail and one of our benefits administrators will assist you.

Back to top

 

 

What do my health / dental deductions cover?

Health and dental deductions are specific to each pension plan. You will need to direct this question to the human resources or benefits department of your former employer. If you do not have a contact name or phone number, please contact us online, or by phone or mail and we will assist you.

Back to top

 

 

When I turn 65, what will happen to my gross pension amount and/or benefit coverage?

The impact on your pension payments when you turn 65 depends on your pension plan. You will need to direct this question to the human resources or benefits department of your former employer. If you do not have a contact name or phone number, please contact us online, or by phone or mail and we will assist you.

Back to top

 

How is my privacy protected when I contact CIBC Mellon?

Please refer to our privacy statement for information on how CIBC Mellon protects your privacy.

Back to top